BMO Field A-Z/FAQ

Accessibility

• Every effort has been made to ensure that BMO Field is fully accessible to all of our fans.
• Accessible Seating Policy
• Accessible seating areas are designed for those individuals that require specific barrier-free seating arrangements. To ensure that the correct fans are in these sections, all tickets must be picked up at the BMO Field Ticket Office on the day of the event. The individual requiring the accessible section must be in attendance when the tickets are picked up. In some cases, a recent Doctor's Note may be required. If for some reason, eligibility requirements cannot be met, a full refund will be issued prior to event time only.
• Electrical Outlets
• Electrical outlets are available at some accessible seating areas to recharge wheelchairs and other necessary equipment. Please check with Fan Services on the availability of an outlet.
• Elevators
• BMO Field has three passenger elevators available for use by fans that may be unable to use the stairs. Elevators are located on the west side of both the North Plaza and south concourse and will assist fans moving to and from the upper west concourse. The third elevator is located inside Gate 4 and only accessible to fans needing access to the Media Tribune, VIP Club, Suites or 300 Level seating.
• Parking
• Most accessible parking near BMO Field is found in Exhibition Place Lot 2, located just south of Gate 3. Fans that are being picked up and dropped off by Wheel-Trans or private vehicles may do so at Gate 1 near the Ticket Office (just south of the Food Building) or at Gate 3 just off of Princes' Boulevard on the south side of the building. Please note that for many events, access to either of these gate areas (or sections of the Exhibition Place grounds) may be closed to vehicular traffic. For accessible parking information, please contact the Exhibition Place Parking Department at 416-263-3646 (available Monday to Friday, standard business hours) or online at www.explace.on.ca.
• Section 124A
• Fans with tickets in section 124A must enter through Gate 4. This accessible section is only reachable via the media hallway and all ticket holders will be redirected back outside the stadium and around to Gate 4.
• Section 321A/325A
• Fans with tickets in sections 321A/325A must enter through Gate 4. These accessible seating areas are easily reached by taking the elevator to the media tribune level. All ticket holders in this section will be redirected back outside the stadium and around to Gate 4.
• Service Animals
• BMO Field allows guide dogs, signal dogs or service animals to accompany our fans with disabilities.
• Tickets
• Accessible seating for all events at BMO Field can be purchased through Ticketmaster or in person at the BMO Field Ticket Office located near Gate 1. Accessible seating for Toronto FC matches can also be purchased by calling the Toronto FC Goal Line at 416-360-GOAL.
• Washrooms
• Every washroom at BMO Field is fully accessible for all of our fans
• Family washrooms offer a larger, private space with a change table and our suitable for use by a mobility-impaired fan and an attendant. Family Washrooms are located near sections 109, 116, 123 and 126. While these washrooms are available to all of our fans, priority will be given to families, nursing mothers and mobility-impaired fans.
• Wheelchair Escorts
• Fan Services staff are happy to provide a wheelchair escort from the gates to your seat. To inquire on the availability of this service, please contact Fan Services by texting "BMO" and your question to 78247 on event days or by calling 416-263-3512 on non-event days. Standard text message rates apply.

Address

• Please see "Contact Information".

Advance Ticket Sales

• Please see "Ticket Office".

Age Restrictions

• Please see "Ticket Office".

Aisles

• For the safety and enjoyment of other ticketholders, BMO Field asks that you please do not sit or stand in the aisles. Aisles must be kept clear at all times. Any fans who do not comply with this may be subject to ejection with no compensation.

Alcohol Management

• At BMO Field, our goal is to promote responsible alcohol service and enhance fan safety and enjoyment. Staff in our facility have been trained in responsible alcohol management.
• Rules and Regulations Governing Alcohol Management at BMO Field
• Alcohol from outside the stadium cannot be brought in.
• Any person found inside the stadium with alcohol not purchased inside BMO Field may be subject to immediate ejection with no compensation.
• A person may not enter the stadium in an intoxicated state.
• Intoxication in a public place is a criminal offence. Any person found on the property in an intoxicated state may be removed from the premises.
• Any person purchasing, possessing, or consuming alcohol must be 19 years of age or older and be able to produce acceptable photo ID proving their age.
• Acceptable forms of photo ID at BMO Field are: valid Driver's License; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card.
• NOTE: the Ontario Health Card is not an acceptable form of ID for alcohol at BMO Field.
• Alcohol Service Cut-Off Times
  • Soccer: Alcohol cut off time is at the 65 minute mark. For Toronto FC matches, the Carlsberg Patio in the North End Plaza remains open after 65 minutes, however, alcohol purchased in this area must be consumed within the barriers and cannot be taken back to your seat. Service of 28 oz. beer is cut-off after half-time.
  • Concerts & Non-Sporting Events: Generally, alcohol is cut-off a few minutes after the feature performer has taken the stage. Please check with bar staff at the individual event for more specific information.
  Please note that these alcohol service cut-off times are only a guideline. BMO Field reserves the right to cut-off alcohol service at any point as necessary.
• While we strive to provide the most accurate information, alcohol policies are subject to change. Should you have any questions, please contact Fan Services by texting "BMO" and your question to 78247 on event days or by calling 416-263-3512 on non-event days. Standard text message rates apply.

Animals

• Animals or Pets are not allowed at BMO Field, with the exception of service animals for fans with disabilities.

Baby Changing Facilities

• Please see "Family Washrooms".

Bag Searches

• Please see "Prohibited Items" and "Searches".

Bank Machines

• BMO Field has four BMO Bank of Montreal ATMs inside the gates. Two are located on the east concourse; one near section 107 and the other behind section 111, just inside Gate 3. The other two are located on the upper west concourse; one near section 122 and the other near section 125. Fans are advised to bring cash as there are often lengthy line-ups.

Banners, Flags and Signs

• Please see "Prohibited Items".

Bicycle Parking

• There are bicycle racks located outside each of the four gates at BMO Field.

Bottles and Containers

• Please see "Prohibited Items".

Broken Seats

• If your seat is broken, please text "BMO" and your issue and location to 78247 on event days or contact the nearest Usher, Security Officer, or Fan Services Representative for further assistance. Standard text message rates apply.

Bus Parking

• For bus parking information, please contact the Exhibition Place Parking Department at 416-263-3646 (available Monday to Friday, standard business hours) or online at www.explace.on.ca.

Cameras/Video/Audio Recording Equipment

• Cameras with lenses 75mm or over or other audio visual equipment (eg. video cameras) are not allowed to be brought into the stadium without the appropriate working media credential. Personal photography or video may not be used to reproduce the game for commercial purposes. Please note that this camera policy is subject to change for any event. For event specific information, please contact BMO Field Fan Services by texting "BMO" and your question to 78247 on event days or by calling 416-263-3512 on non-event days. Standard text message rates apply.

Canadian Soccer Association

• Founded in 1912, the Canadian Soccer Association is dedicated to promoting the growth and development of soccer from grassroots levels to the national teams. The CSA has over 850,000 players registered across the country. The CSA calls BMO Field the "National Soccer Stadium" as it will be used as a match location for many of future national team games. To contact the CSA, please call 613-237-7678 or visit CanadaSoccer.com.

Clothing

• Fans are reminded that BMO Field is an outdoor stadium and advises you to be prepared for all types of weather. Conditions near Lake Ontario can change and it is often several degrees cooler than other areas of the city. Fans are reminded that umbrellas are not allowed within BMO Field and in the case of inclement weather, fans are encouraged to bring raincoats or ponchos (as we cannot guarantee availability at the stadium).
• Fans are prohibited from wearing any clothing that facility management deems to be inappropriate or displaying profane or offensive material. Fans may be denied entry until they are wearing appropriate clothing or the offensive material is no longer visible. Fans found inside the stadium wearing inappropriate clothing or items displaying profane or offensive material may be ejected unless a solution suitable to facility management can be found.

Code of Conduct

• BMO Field is committed to creating a safe, comfortable and enjoyable soccer experience for all guests in and around our stadium. Fans have a right to expect an environment where:
  • Fans are encouraged to cheer, sing, and otherwise support their team while remaining respectful and courteous to their fellow patrons, referees, opposing team fans and players.
  • Fans enjoy their experience free from fighting, thrown objects, attempts to enter the playing field, political or inciting messages, and disorderly behaviour, including foul, sexist, racial, obscene or abusive language or gestures.
  • Please note that the use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.
  • Fans comply with requests from stadium staff regarding stadium policies and emergency response procedures.
  • Fans promptly and carefully return the ball to a stadium staff member or the ball kid on the sidelines in the event that a soccer ball enters the stands.
  • Alcoholic beverages are consumed in a responsible manner and only by those of legal age.
  • Fans conduct themselves in a lawful manner to avoid incidents in the stadium and in the parking lots.
• Failure to abide by this Code of Conduct is subject to sanctions, including ejection, banishment and arrest. Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-263-3512. We thank you for adhering to the provisions of this Code of Conduct and for making this event special and memorable to you and your fellow patrons.

Concerts/Events

• For information regarding upcoming events at BMO Field, please visit the BMO Field portion of the Toronto FC website at www.torontofc.ca or Ticketmaster at www.ticketmaster.ca.

Concessions

• There are six fixed concession stands and many portable locations open throughout BMO Field during ticketed events. Openings and times will vary. Please note that outside food and beverage is not permitted into the building.
• Please see "Menus".

Contact Information

• BMO Field
  170 Princes' Blvd.
  Toronto, ON
  M6K 3C3
  Main Phone: 416-263-5700
  Main Fax: 416-263-5879

Credit Cards

• Credit cards can be used at the BMO Field Ticket Office, merchandise stands and at our six fixed concession stands. Visa, MasterCard and American Express are all accepted. Please note that while our six fixed concession stands accept credit cards, many other food concessions accept cash only.

Debit Cards

• Debit cards can be used at the BMO Field Ticket Office and merchandise stands. Please note that while our six fixed concession stands accept credit cards, many other food concessions accept cash only

Directions to BMO Field

• BMO Field is located on the grounds of Exhibition Place, just minutes west of Toronto's downtown core. Exhibition Place is bordered by Gardiner Expressway to the North
  Lake Shore Boulevard to the South
  Dufferin Street to the West
  Strachan Avenue to the East
• PLANNING TO DRIVE?
• While there are over 5000 parking spots available adjacent to BMO Field, all parking lots are operated by Exhibition Place and are shared by all events happening on the grounds. BMO Field recommends that fans take public transit or plan to arrive early as during large events parking can be limited or completely unavailable (eg. Canadian National Exhibition or Caribana). For more information, please contact the Exhibition Place Parking Department at 416-263-3646 (available Monday to Friday, standard business hours) or online at www.explace.on.ca.
• FROM THE EAST: Take the Gardiner Expressway west to Spadina/Lake Shore Boulevard cutoff and follow the signs for Lake Shore Boulevard. Take Lake Shore Boulevard to the Princes' Gates (just west of Strachan Ave). As you enter the Princes' Gates via Princes' Blvd, you can continue straight ahead, or turn right on to Canada Blvd. to park in the underground lot of the Direct Energy Centre.
• FROM THE WEST: Take the Gardiner Expressway east to Lake Shore Boulevard or Jameson Avenue. There are entrance points to Exhibition Place from Lake Shore Boulevard at Ontario Drive and Newfoundland Drive. From the Ontario Drive entrance, turn right on Princes' Blvd. and follow the road to lots on your right hand side. To access the underground lot of the Direct Energy Centre, turn right on Princes' Blvd. to Nunavut Road. Turn left at Nunavut Rd., and enter the lot on your right. From the Newfoundland Drive entrance, turn left on Princes' Blvd., and follow the road to lots on your left hand side. To access the underground lot of the Direct Energy Centre, turn right on Princes' Blvd. to Canada Boulevard. Turn left at Canada Boulevard and enter the lot on your left.
• FROM THE NORTH: From the 401, take the Don Valley Parkway south to the Gardiner Expressway west and follow the directions for "From The East". Alternately, from the 401, take 427 South to the Gardiner Expressway east and follow the directions "From The West".
• FROM THE AIRPORT: Take the 427 South to the Gardiner Expressway east and follow the directions "From The West."
• Lost? On event days, text "BMO" and your issue and location to 78247 or call 416-263-3512 on non-event days. Standard text message rates apply.
• TAKING PUBLIC TRANSPORTATION?
• GO Transit
  Take the East-West Lakeshore GO Train to the Exhibition station, one stop west of Union Station. For more GO Transit information call 1-888-GET-ON-GO (438-6646) or visit www.gotransit.ca.
• TTC
  From Union Subway Station on the Yonge-University subway line: take the 509 Harbourfront Streetcar West to Exhibition TTC loop. From Bathurst Subway Station on the Bloor subway line: take the 511 Bathurst Streetcar South to Exhibition TTC loop. From Dufferin Subway Station on the Bloor subway line: take the 29 Dufferin Bus South to the Dufferin Gates. Please note that the TTC has extended this run onto the Exhibition Grounds during busy months. For more TTC information call (416) 393-INFO (4636) or visit www.ttc.ca.

Drinking Fountains

• BMO Field has six drinking fountains. They can be found near sections 105, 111 and 114. Any of the six fixed concession stands, or either Fan Services booth, can provide you with a cup to use.

Duplicate Seat Policy

• BMO Field is not responsible for lost or stolen tickets. Tickets obtained from sources other than BMO Field or other authorized agents may be lost, stolen, or counterfeit, and will not be honored. Any fan who knowingly or unknowingly gains entry into BMO Field using invalid tickets will be subject to ejection with no compensation. Should you encounter fans in your seats, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply.

Ejections

• BMO Field is dedicated to making a visit to our stadium a safe and happy experience for all fans. In order to assist us in doing so, we have a Code of Conduct that all fans are expected to follow while at BMO Field. Ejections or arrest will be used as a last resort; however, it is at the discretion of stadium security, police or management as to whether or not a warning will be issued. Any fan who is ejected will have their tickets revoked and will not be compensated in any way. Ejection may result in the loss of season tickets or other privileges. Season ticket and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets. Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-263-3512.
• Please see "Code of Conduct".

Elevators

• BMO Field has three passenger elevators available for use by fans that may be unable to use the stairs. Elevators are located on the west side of both the North Plaza and south concourse and will assist fans moving to and from the upper west concourse. The third elevator is located inside Gate 4 and only accessible to fans needing access to the Media Tribune, VIP Club, Suites or 300 Level seating.

Employee Recognition

• At BMO Field, we are dedicated to providing a positive experience for both our fans and our employees. If you see a member of our BMO Field team provide exceptional fan service, tell us about it! On event days, stop by either of our Fan Services locations (near Gate 1 or on the south concourse near Gate 3) and complete a Fan Feedback Form, or text "BMO" and the employee's name, location and your comment to 78247. Standard text message rates apply. On non-event days, call Fan Services at 416-263-3512.

Employment

• BMO Field is managed by Maple Leaf Sports & Entertainment, Ltd. For employment opportunities within the offices of BMO Field, please visit www.theaircanadacentre.com/jobs.

Entry to Field of Play/Performance Area

• Any guests attempting to, or actually entering the field of play or performance area, may be subject to immediate ejection from the stadium and will have their tickets revoked with no compensation. They may also be subject to arrest and prosecution.
• Please see "Code of Conduct".

" Family Section

• New for 2009, BMO Field will be offering a family section for all Toronto FC matches. Located in the upper northwest corner of the stadium, section 227 will offer fans the opportunity to enjoy the game in a family-friendly atmosphere. A policy of no standing and no foul language will be enforced in this area.

Family Washrooms

• Family washrooms offer a larger, private space with a change table for families with small children. They are also suitable for use by a mobility-impaired fan and an attendant. Family Washrooms are located near sections 109, 116, 123 and 126. While these washrooms are available to all of our fans, priority will be given to families, nursing mothers and mobility-impaired fans. In addition, all men's and women's washrooms are equipped with baby change tables.

Fan Services

• Fan Service representatives are available to assist you before, during and after your visit to BMO Field. On event days, our friendly and knowledgeable representatives can be found at two booth locations; inside Gate 1 near the Ticket Office and on the south concourse near Gate 3. They are available to assist you with ticket and seating issues, lost and found, lost children, stadium directions as well as general inquiries and concerns. They can also be reached via our GuestAssist text message program by texting "BMO" and your question to 78247. Standard text message rates apply. On non-event days, Fan Services can be reached by phone at 416-263-3512.
• Please see "GuestAssist".

Field Rentals

• Has your soccer team ever dreamed of playing on a big league pitch? BMO Field is available year-round for private rentals (subject to availability). Inquiries for rentals during the outdoor season can be directed to CJ Tremblay at 416-263-5701 or by email at cynthia.tremblay@bmofield.com. Rentals in the bubble during the winter are booked through the Ontario Soccer Association at www.soccer.on.ca. Please note that rentals are subject to availability and there may be times when the field is unavailable due to other events taking place.

Fighting

• Fans that are involved in any physical or verbal altercation are subject to ejection and will have their tickets revoked with no compensation and may be subject to arrest. Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply.
• Please see "Code of Conduct".

First Aid

• The First Aid room is located behind the Group Sales Suite at section 129. Paramedics are available during most events at BMO Field and can also be found near section 105 and at the top of the stairs near section 118. If you need assistance on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative and they will have paramedics deployed to you. Standard text message rates apply.

Food & Beverage

• Please see "Concessions", "Food Allergies", "Menus" and "Prohibited Items".

Food Allergies

• Fans with food allergies or medical conditions which require specific types of food and beverage may be permitted to bring certain items into BMO Field with the prior approval of stadium management. Please call Fan Services at 416-263-3512 prior to the event day to inquire about this policy. Should you experience any difficulties or have questions about our products during an event, please text "BMO" and your question or issue to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply.
• BMO Field concession stands and vendors sell peanuts and other nut products throughout the building. BMO Field does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events at BMO Field.

Gate Opening Times

• Gates at BMO Field open one hour prior to every ticketed event.

GO Transit

• BMO Field is located just a short walk from the GO Transit stop at Exhibition Place. 'EXHIBITION' station is one stop west of Union Station on the Lakeshore West train line. For up-to-date information, contact Go Transit at www.gotransit.ca or 416-869-3200.

GuestAssist

• Are you looking for the ATM? Is your seat broken? Are there fans causing a disturbance in your section? GuestAssist is a text messaging program that allows you, our fans, to instantly communicate with BMO Field Operations Staff. Whether your issue is a matter of fan safety and security, maintenance and cleaning or a general fan service question, GuestAssist can help you get answers. On event days, simply text our keyword "BMO" along with your question, issue or seat location to the GuestAssist number, 78247. Your text will be received by our onsite staff that can provide you with the information you need or dispatch others to your location. Currently, this program is only available on game days. Should you require assistance on non-event days, please contact Fan Services by phone at 416-263-3512. A new program at BMO Field, GuestAssist is currently used in many major league sports and entertainment venues across North America. Standard text messaging rates apply.

Hotels

• BMO Field is just a short transit or cab ride from any of the hotels in Toronto's downtown core. Please visit Tourism Toronto at www.tourismtoronto.com to find perfect base for your visit to BMO Field.

Inclement Weather Policy

• All events at BMO Field take place rain or shine. In the case of soccer matches, the determination of when an event will be postponed is at the discretion of the referees. For all other events, the decision will be made by the promoter or other sanctioning body. Tickets will not be refunded for any event that is held as scheduled. In the rare event of a cancellation or postponement, BMO Field, or the promoter or sanctioning body, will announce policies and procedures at that time.
• BMO Field is an outdoor stadium with little or no places to take cover in the case of inclement weather. Fans are advised to dress appropriately and reminded that umbrellas are not allowed to be brought inside BMO Field.

Internship Opportunities

• The internship program at BMO Field is available to students looking for hands-on experience in a fast paced, dynamic sporting environment. Internships at BMO Field are offered through educational institutions and prospective applicants are advised to contact their internship advisors for further information regarding opportunities at BMO Field.

Intoxicated Fans

• Fans attending events at BMO Field are expected to drink responsibly. Any fan that is found to be intoxicated/impaired and acting in a disorderly manner may be ejected from the facility and will have their tickets revoked with no compensation. Ejected fans may also be subject to arrest and prosecution or loss of other privileges. Fans arriving at BMO Field in an intoxicated/impaired state will be denied entry into the building. Fans should ensure they have a reliable and responsible way to get home safely. Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-263-3512.
• Please see "Code of Conduct".

Lost & Found

• During an Event
• If you should lose an item during a ticketed event at BMO Field, please visit the Fan Services booth located near Gate 1 or on the south concourse near Gate 3. If your item has been returned and you are able to positively identify the item, our Fan Services staff will ask you to complete the found report as well as show a piece of valid Photo ID. If your item has not been returned, our Fan Services staff would be more than happy to complete a Lost and Found Report for your item. Found items should be taken to the nearest Fan Services location. All found items are held for 30 days after which time, if they are not claimed, they will be donated to an appropriate charity.
• After an Event
• All post-event lost and found inquiries should be directed to Fan Services at 416-263-3512. All found items are held for 30 days after which time, if they are not claimed, they will be donated to an appropriate charity.

Lost Children

• BMO Field is a large stadium and it can be very easy for you to become separated from your child or others in your group. Should this occur, please text "BMO" and your issue and location to 78247 or contact the nearest Usher or Security Officer. Standard text message rates apply. You may also proceed to the Fan Services booth near Gate 1 or on the south concourse near Gate 3.

Lost or Stolen Tickets

• Please see "Ticket Office".

Maple Leaf Sports & Entertainment, Ltd.

• Maple Leaf Sports & Entertainment (MLSE) is a privately held corporation that owns and operates the Toronto Maple Leafs of the National Hockey League (NHL), the Toronto Raptors of the National Basketball Association (NBA), the Toronto Marlies Hockey Club of the American Hockey League (AHL), Toronto FC of Major League Soccer, Air Canada Centre and two digital channels - Leafs TV and Raptors NBA TV. Employing more than 500 full-time and 1,700 event staff, MLSE also operates and manages events at BMO Field, home of Toronto FC and Ricoh Coliseum, home of the Marlies. The organization is founded on its vision to win by "exciting fans, inspiring people, dedication to its teams and being leaders in the community." Being leaders in the community forms the foundation of the company's values, and it is supported by MLSE's vision to win. These initiatives aid in creating a more significant stage for Toronto and help attract global events that support tourism and economic growth such as the World Cup of Hockey, the FIFA Under-20 World Cup, the American Hockey League (AHL) All-Star Classic and the Major League Soccer (MLS) All-Star Game.

Marketing/Sponsorship

• BMO Field is committed to our corporate sponsors, therefore, no unapproved marketing will be allowed on our property. This includes, but is not limited to:
• Handouts or product sampling of any kind.
• Commercial advertising through chanting or shouting or through banners, flags, signs or posters.
• Wearing clothing intended to advertise.
• Fans/companies will be responsible for all clean-up costs associated with any unauthorized marketing attempt. Anyone found violating this policy, as decided by BMO Field management, may be subject to ejection (with no compensation) and could be charged with trespassing.

Media Access

• Media access to BMO Field is through Gate 4. All media must have appropriate credentials which should be arranged through the team or event promoter. Please note that the media entrance may change for some events. Please check when inquiring about credentials.

Menus

• BMO Field offers a wide range of food options reflecting the diversity of soccer fans in the Toronto area. Specialty items include the World Famous Chip Butty, Scotch Egg, Jamaican Patty, Vegetarian Wrap, Pulled Pork Sandwich, Meat Pies, Souvlaki and Montreal Smoked Meat Sandwiches. Stadium staples such as the All-Beef Foot Long Hot Dog, BBQ Gourmet Burger, Pizza Pizza, French Fries, Ice Cream, Popcorn, Candy and Nachos are also available throughout the Stadium. If you are having difficulty locating your favourite item during an event, text "BMO" and your question to 78247 for assistance. Standard text message rates apply.

Merchandise

• Please see "Toronto FC Team Store".

Mezzanine Level

• The mezzanine level of BMO Field is home to the administrative offices of BMO Field, Toronto FC and the Canadian Soccer Association.

Noisemakers

• Please see "Prohibited Items".

Nursing Mothers

• Nursing mothers who require a quiet location in which to nurse may use any family washroom throughout the stadium. Family Washrooms are located near sections 109, 116, 123 and 126. Should you require any assistance during an event, please text "BMO" and your issue and location to 78247 or visit our Fan Services booth located near Gate 1 or on the south concourse near Gate 3. Standard text message rates apply. In addition, all men's and women's washrooms are equipped with baby change tables.

Nut Allergies

• BMO Field concession stands and vendors sell peanuts and other nut products throughout the building. BMO Field does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events at BMO Field.
• Please see "Food Allergies".

Offices

• BMO Field and Toronto FC administration offices are located on the mezzanine level of BMO Field. Standard business hours are Monday to Friday from 9am to 5pm. BMO Field offices can be reached by calling 416-263-5700. Toronto FC offices can be reached by calling 416-815-5400.

Parking

• While there are more than 5000 parking spaces on the grounds of Exhibition Place, there are also multiple large events that block off many of these spots (eg. Canadian National Exhibition or Caribana), making parking very limited and not guaranteed. Due to traffic delays and limited parking, BMO Field recommends that fans use public transportation.
• Parking rates are usually a flat rate $12, however, should there be other events in the area, this rate may increase to match.

Payphones

• BMO Field has payphones located outside Gate 1 on the side of the Ticket Office.

Pets

• Please see "Animals".

Pledge to Fans

• BMO Field values the support of every one of our fans. We pledge to protect a fan's right to:
  • Watch the game in a safe, clean and healthy environment.
  • Be treated in a courteous, consistent and professional manner.
  • Be treated with dignity and respect by other spectators attending the game and those organizing the event.
  • 'Support' his or her team, provided that the support is in good taste and neither adversely impacts the event experience of fellow spectators nor negatively impacts the game.
  • Expect displays of good sportsmanship.
  • Expect timely and accurate information related to the game.
• Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-263-3512.

Prohibited Items

• For the safety and security of our fans, the following is not permitted inside BMO Field:
  • Umbrellas (Fans are encouraged to bring raincoats or ponchos for inclement weather.)
  • Outside food & beverage of any kind
  • Metal or glass containers of any kind
  • Backpacks and large bags over 14x14x6 inches (subject to search)
  • Large flags, banners and drums
  • Noisemakers (air horns, whistles, cowbells, horns, etc.)
  • Aerosol cans (hairspray, silly string, etc.)
  • Bikes, inline skates, skateboards, scooters, shoes with wheels
  • Bicycle and Motorcycle Helmets
  • Frisbees or inflatable objects of any kind
  • Unapproved pamphlets, handouts, advertisements, etc.
  • Flares, smoke bombs, sparklers or fireworks of any kind
  • Laser pointers
  • Pets, with the exception of service animals
  • Weapons of any kind
  • Any missile/projectile like objects
  • Illegal drugs and any other illegal substances
  • Masks (may be worn in your seat only, must be removed when leaving your section.)
  • Strollers or baby seats may not be taken into the stands or left in section entrances. Please see Fan Services for assistance with these items.
  • Cameras with lenses 75mm or over or other audio visual equipment (eg. video cameras) are not allowed to be brought into the stadium without the appropriate working media credential. Personal photography or video may not be used to reproduce the game for commercial purposes. Please note that this camera policy is subject to change for any event.
  • BMO Field is a smoke-free facility. Fans must have their ticket scanned at the gate to exit to smoke and be allowed re-entry.
• Fans found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Fans that refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. All bags, jackets, and guests are subject to search upon entering the facility. Some events such as concerts and other sanctioned events may have additional prohibited items or a different camera policy. For specific information, please contact BMO Field Fan Services by texting "BMO" and your question to 78247 on event days or by calling 416-263-3512 on non-event days. Standard text message rates apply.

Private Events/Parties

• Please see "Field Rentals".

Public Transportation

• Please see "GO Transit" or "TTC".

Re-Entry

• BMO Field re-entry policy varies with each event, as per the request of the promoter or sanctioning body. If re-entry is allowed, fans must have their ticket scanned at the gate prior to leaving and will need to have it scanned again to re-enter. Please check with Gate Staff to ensure you will be allowed back in prior to leaving. Fans attempting to enter the stadium without a ticket will not be granted entry. Please note that if re-entry is allowed, it may only be allowed until a certain time, after which the privilege may be cut-off.

Restaurants

• There are no restaurants at BMO Field.

Scalping or Re-Selling Tickets

• It is illegal to buy or sell any ticket (at any price) for any event at BMO Field anywhere on Exhibition Place grounds pursuant to City of Toronto by-laws. Anyone caught attempting to sell tickets may be prosecuted and face revocation of season tickets or other privileges. To avoid problems with counterfeit, stolen, void or other invalid tickets, fans are encouraged to purchase tickets only from an authorized outlet.

Searches

• Fans are advised to arrive at BMO Field early as all fans, bags, jackets and other possessions may be subject to search prior to gaining admission to the stadium. Some events may involve pat-down searches. Pat-down searches will only be performed by qualified designated security personnel. Fans that refuse to submit to either a visual or pat-down search shall be refused entry and may not be eligible for a refund on their ticket purchase.

Seating Capacity

• Soccer: Over 20,000
• Concerts: Dependant on stage set-up, but upwards of 25,000

Seating Chart

• For an up-to-date seating chart for Toronto FC matches, please visit their website at www.torontofc.ca. For other ticketed events at BMO Field, please visit the BMO Field portion of the Ticketmaster website at www.ticketmaster.ca.

Smoking

• BMO Field is a non-smoking facility. Fans wishing to smoke must exit the building and have their tickets scanned on the way out to be allowed re-entry into the building. Please note that this is subject to the re-entry policy of each event. Please check with Gate Staff to ensure you will be allowed back in prior to leaving.

Streamers

• For all Major League Soccer matches the use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.

Strollers

• Strollers may be brought into BMO Field; however, they are not allowed to enter the seating areas. All strollers will be checked at Fan Services on a space available basis.

Suites

• BMO Field luxury suites are available for rent on an event by event basis. Any of our 30 suites are perfect for entertaining clients, rewarding staff, or socializing with friends and family. Our team is committed to providing the best in comfort, convenience, and client care during your special event. For more information contact Michael Miller at 416-263-3902 or by email at mmiller@bmofield.com (subject to availability).

Supporters Sections

• New for 2009, for all Toronto FC matches, sections 111 through 119, as well as the top half of section 110 and all of section 127 are considered Supporters Sections. Fans in these sections will be permitted to stand during play and are encouraged to cheer and use pre-approved banners, flags and drums. Please note that the view from these seats may be obstructed and that all banners, flags and drums must be approved in advance of gameday by the Toronto FC front office.

Teams

• BMO Field is currently home to the Canadian Soccer Association, Major League Soccer's Toronto FC and new for 2009, Major League Lacrosse's newest team, the Toronto Nationals.

Television Monitors

• The fixed concession stands at BMO Field are equipped with televisions to help fans not miss one minute of the action!

Throwing Objects/Projectiles

• Throwing objects within the stadium or onto the field is strictly prohibited. Fans found throwing items may be ejected and will have their tickets revoked with no compensation and may be subject to arrest. Should you experience any difficulties on an event day, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply. On non-event days, please contact Fan Services at 416-263-3512.
• Please note that for all Major League Soccer matches the use of streamers and confetti as an expression of fan enthusiasm is not prohibited, but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, referee or stadium staff member.
• Please see "Code of Conduct".

Ticket Office

• The BMO Field Ticket Office is located at the Northeast corner of the building near Gate 1. The Ticket Office is staffed April until November (exact dates to be determined), Monday to Saturday from 9:30am - 5:00pm and closed on Sundays. During all ticketed soccer matches, the office will remain open until the start of the second half. The BMO Field Ticket Office accepts cash, debit and all major credit cards.
• Advance Ticket Sales
• Tickets for upcoming events at BMO Field are available for purchase at the Ticket Office. Please see above for specific hours. Tickets may also be purchased through Ticketmaster at www.ticketmaster.ca.
• Lost or Stolen Tickets
• Lost Toronto FC season tickets may be replaced only by contacting your Toronto FC sales rep. Please note that tickets are only replaced upon the direct request of the purchaser with proof of purchase that can be traced back to a specific transaction. When tickets are replaced, new tickets will be reprinted and the lost tickets voided, therefore, the old/original tickets will be denied entry in to the building. If season tickets are believed to be stolen, the season ticket holder is encouraged to file a police report and provide the BMO Field Ticket Office with a copy. BMO Field will make every effort to ensure the affected seats are monitored.
• Anyone who knowingly or unknowingly gains entry into the stadium with tickets believed to be counterfeit, stolen, void or other invalid tickets may be ejected from the facility and will have their tickets revoked with no compensation. To avoid this problem, fans are advised to purchase tickets only from an authorized outlet.
• Ticket Sales
• Tickets for Toronto FC matches may be purchased online at www.torontofc.ca or www.ticketmaster.ca. By phone, Toronto FC tickets may be purchased by calling the Toronto FC Goal Line at 416-360-GOAL (4625) or the Ticketmaster charge-by-phone sports line at 416-872-5000. In person, please visit the BMO Field Ticket Office.
• Tickets for all other events at BMO Field may be purchased online or by phone through Ticketmaster at www.ticketmaster.ca, 416-872-5000 (sporting events) or 416-870-8000 (concerts and other events). In person, please visit the BMO Field Ticket Office.
• Fans are encouraged to only purchase tickets from authorized outlets, as anyone found inside the building with invalid tickets may be ejected with no compensation.
• Will Call
• BMO Field Will Call is located at the Ticket Office in the Northeast corner near Gate 1. Please look for specific window signage. Fans will be asked to provide a photo ID and/or the credit card corresponding to the name of the person under which the tickets are being held.
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Ticket Policies


• For BMO Field ticketed events, fans who have celebrated their second birthday are required to have a ticket to gain entry to the stadium. Children under 2 years of age (under 24 months) may sit on the lap of an accompanying adult; however, they cannot obstruct the view of those around them. Please note that this policy may vary for concerts or other events. Please contact Fan Services prior to the event at 416-263-3512 for information on a specific event.
• All fans must hold a valid ticket at all times and are only allowed to sit in their ticketed seats. Fans may be requested to show their ticket by any stadium staff member at any time. Anyone who is unable to show a valid ticket may be ejected from the stadium and will have their tickets revoked with no compensation and may be subject to arrest. Should you encounter fans in your seats, please text "BMO" and your issue and location to 78247 or contact the nearest Usher, Security Officer or Fan Services Representative. Standard text message rates apply.
• Accessible Seating Policy
  • Accessible seating areas are designed for those individuals that require specific barrier-free seating arrangements. To ensure that the correct fans are in these sections, all tickets must be picked up at the BMO Field Ticket Office on the day of the event. The individual requiring the accessible section must be in attendance when the tickets are picked up. In some cases, a recent Doctor's Note may be required. If for some reason, eligibility requirements cannot be met, a full refund will be issued prior to event time only.
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Toronto


• Toronto is a city built for world-class dining, shopping, creativity, architecture and entertainment. Its skyline includes the CN Tower (one of the Modern Wonders of the World), miles of waterfront, boardwalks and trails, and distinct neighbourhoods highlighting the over 100 languages and dialects spoken in the city. Toronto has more than 7000 restaurants to reflect these global tastes, cultures and ingredients. Torontonians have a friendly, welcoming attitude, mixed with a great sense of humour. Beyond the city, visitors will find any number of regional attractions. Experience the wonder of Niagara Falls, a renowned wine region, outstanding theatres, galleries and many outdoor adventures - all within a short drive. Please visit Tourism Toronto at www.tourismtoronto.com for assistance in finding the perfect base for your visit to BMO Field.
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Toronto FC


• Toronto is a city built for world-class dining, shopping, creativity, architecture and entertainment. Its skyline includes the CN Tower (one of the Modern Wonders of the World), miles of waterfront, boardwalks and trails, and distinct neighbourhoods highlighting the over 100 languages and dialects spoken in the city. Toronto has more than 7000 restaurants to reflect these global tastes, cultures and ingredients. Torontonians have a friendly, welcoming attitude, mixed with a great sense of humour. Beyond the city, visitors will find any number of regional attractions. Experience the wonder of Niagara Falls, a renowned wine region, outstanding theatres, galleries and many outdoor adventures - all within a short drive. BMO Field is just a short transit or cab ride from any of the hotels in Toronto's downtown core. Please visit Tourism Toronto at www.tourismtoronto.com to finding the perfect base for your visit to BMO Field.
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Toronto FC


• Major League Soccer's Toronto FC, the fourth team managed by Maple Leaf Sports & Entertainment, has exceeded all expectations to date. Toronto provides the perfect backdrop for the world's number one sport, given the city's diversity and affinity for soccer. Now entering their third season, the support received from the city and the 16,000 passionate season seat holders ensures a promising future. Committed to making Toronto FC and Major League Soccer a success, their goal is to build a brand that thinks globally and appeals to the diversity of the community, but acts locally to deliver outstanding entertainment to Toronto FC fans.
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Toronto FC Merchandise


• Toronto FC products are available at any of the many merchandise locations throughout BMO Field. These kiosks are open during all Toronto FC home games and can only be accessed while gates are open, with a valid ticket. All locations accept Visa, MasterCard, American Express, debit and cash.
• A small selection of Toronto FC merchandise is available at the Maple Leaf Sports & Entertainment, Ltd. team store, CentreSports, located at the Air Canada Centre. For specific CentreSports hours, please call 416-815-5746.
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Toronto Nationals


• For the 2009 season, Major League Lacrosse welcomes their first Canadian team, Toronto Nationals Lacrosse. Professional lacrosse in Toronto is moving outside this summer for six home games at BMO Field and will highlight Canada's national game with an All-Star roster full of home-grown talent. Toronto Nationals Lacrosse home opener kicks off their inaugural season on May 22nd. Season ticket packages are available. For more information, please call the Toronto Nationals Lacrosse office at 416-596-0676 or email info@nationalslacrosse.com
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Toronto Transit Commission/TTC


• BMO Field is located just a short walk from both the TTC streetcar and bus stops at Exhibition Place. Fans can take the 509 Harbourfront streetcar from Union subway station, the 511 Bathurst streetcar from Bathurst subway station or the 29 Dufferin bus southbound from Dufferin or Wilson subway station. For up-to-date information, contact the TTC at www.ttc.ca or 416-393-INFO (4636).
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Tours


• BMO Field does not currently offer a tour program.
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U

Umbrellas


• For your safety and viewing pleasure, umbrellas are not allowed to be brought into BMO Field.
• Please see "Prohibited Items".
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Upcoming Events Calendars


• For information regarding upcoming events at BMO Field, please visit the BMO Field portion of the Toronto FC website at www.torontofc.ca or Ticketmaster at www.ticketmaster.ca.
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V

Venue Rental


• Please see "Field Rental".
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W

Washrooms


• All washrooms at BMO Field are fully accessible to all of our fans; however, we also have family washrooms which offer a larger, private space. These are suitable for use by a mobility-impaired fan and an attendant or families with small children. Family Washrooms are located near sections 109, 116, 123 and 126. While these washrooms are available to all of our fans, priority will be given to families, nursing mothers and mobility-impaired fans. In addition, all men's and women's washrooms are equipped with baby change tables.
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Water Fountains


• Please see "Drinking Fountains".
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Will Call


• Please see "Ticket Office".
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